IRELAND (ROI & NI) We include FREE NATIONWIDE DELIVERY for all of our products.
Seals/Doors/Screens = Courier 24-48hr service
Wheels / Rollers = An Post allow 24-48hrs
(Ordering from NI, use Ireland as Dropdown=Free shipment)
UK-England- Scotland - WalesWheels / Rollers - Postal service- allow 2-3 days.
Seals-Courier 48 hr service (can be 3-4 days in rural areas)
EUROPE / US / CANADA / AUS / NZWe ship shower door rollers. Small additional cost. See drop downs. Allow 3 working days
Shower doors - We generally deliver over 90% of all 'in stock' doors
the next working day (if ordered before 3PM). Timed & Saturday deliveries
are available at an additional cost of €15. Please call for details.
Wheels & Small Parts - Delivered by An Post - generally 2-3 working
days nationwide. PLEASE NOTE : THEY CAN TAKE UP TO A WEEK!
Seals / Gaskets - shorter lengths are by standard An Post 1500mm and above
are by courier. Both are generally 2-3 working days.
Our couriers will attempt to deliver to you twice. If you are not available,
the driver will leave a card with a reference number. Please call and give
the reference number. We can then either arrange for re-delivery or you
can collect from the local depot.
Signing for Goods
On signing for the goods, even if you write the words "Unchecked" or similar
on the delivery note; then you are accepting that the goods arrived in
good condition. Please check all goods upon arrival for any signs of damage.Once
the goods are signed for, they become your responsibility. Transit damage
to the goods, shortages, or incorrect goods supplied, must be noted on
upon delivery of consignment or within 48 hours either by telephone or
email.Please remember we are dealing with fragile products and accidents
can happen. In such an event we will be as helpful as possible in resolving
any issues.If we are not notified of any damages or shortages within 24
hours we are unable to claim from the manufacturer.
You therefore agree to indemnify us in full; for any losses we suffer
as a result of your failure to notify us within this time.If someone else
is signing for the goods on your behalf you agree to advise them that the
goods must be checked, and you accept full responsibility for any loss
or damage if they sign on your behalf and fail to check. You also agree
to indemnify us in full for any losses we suffer as a result of you or
your agent accepting goods and signing a delivery note without thoroughly
checking the goods for damage.
Returned Goods & Cancelled Orders
Please return enclosing a copy of your invoice & the reason for return or request for an exchange.
Return Address : Please email us for returns address firstname.lastname@example.org
Wheels & Seals
- Returned within 14 days of receiving your order
- Goods must be in re-sale-able condition
We will refund purchase price less 30% re-stocking charge. (30% of original purchase price including VAT)
Shower Doors & Bath Screens
- Goods must be in re-saleable condition
- Complete & UNOPENED within their ORIGINAL packaging.
- No additional writing on the box. i.e our address.
- Returned within 14 days of receiving your order.
If the above conditions have not been met we reserve the right to return
the goods to you without notice.
All returns are subject to a non negotiable 30% restocking charge. (30%
of original purchase price including VAT) WHY ? To cover the costs incurred through postage , packaging , administration & re-stocking.
CANCELLED ORDERS- if you have ordered in error, if possible we will try to cancel your order prior to dispatch. Notification must be given by e-mail.